Introduction

Filigree Consulting is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Consent

By using our website, you explicitly consent to our collection and use of your personal information as outlined in this Privacy Policy. We encourage you to read our full Privacy Policy carefully to make informed decisions about sharing your information. Your trust and privacy are of utmost importance to us.

Disclaimer

Privacy Policy

This Privacy Policy is for informational purposes only and does not constitute legal advice. While we strive to ensure its accuracy and compliance with current laws, you should consult with a legal professional to confirm that it meets all applicable legal requirements for your specific circumstances.

Website Information

The information contained on this website is for general informational purposes only and is not intended as professional advice. While we endeavor to keep the information accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the information or advice contained, or its suitability for your intended use. Any reliance you place on such information is strictly at your own risk. Filigree Consulting disclaims all responsibility and liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason. 

Grounds for Data Collection

At Filigree Consulting, we are committed to protecting your personal information and respecting your privacy. We understand that visitors to our website value the confidentiality and security of their information.

Automatic Collection of Information: Certain details are collected automatically when you access our website. This includes anonymous data recorded by our Internet Service Provider, such as the date and time of your visit, pages accessed, your browser type, the referring site, and the internet address of the server accessing our site. This data is used for statistical purposes only.

Voluntarily Provided Information: Additional information may be provided by you through online forms or email for specific service delivery purposes. Data will be used solely for its intended purpose, and collection limited to the extent required for our business operations. 

Collection of Personal Information

We collect personal information that is necessary for our business functions and activities.

This may include:

• Contact details (name, address, email, phone number)
• Employment details (position, company)
• Financial information (billing and payment details)
• Website Interaction: (such as IP address, browser type, and cookies)
• Any additional information you provide directly to us

We collect this information when you:

• Contact us via our website, email, or phone.
• Subscribe to our newsletters or mailing lists.
• Engage our consultancy services.
• Interact with our website or social media.

Use of Personal Information

We use personal information to:

• Provide consulting services
• Respond to your inquiries and communicate with you
• Manage and improve our services
• Send updates, newsletters, or other marketing communications
• Analyse website usage to enhance user experience.
• Comply with legal and regulatory obligations

Disclosure of Personal Information

We will not sell your personal information. However, we may disclose your information to:

• Service providers who assist us in delivering our services (eg. IT, marketing, or analytics providers)
• Regulatory or legal authorities if required by law
• Other parties with your consent or as necessary to provide our services.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

Storage and Security of your Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We have implemented the following security measures:

• Personal information is stored securely, whether in electronic or physical formats
• Access to personal information is restricted to authorised personnel
• Personal information will only be retained for as long as it is needed to fulfill its purpose or as required by law   

Cookies and Analytics

Our website uses cookies and analytics tools to enhance your browsing experience. A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our services. 

Cookies collect non-personally identifiable data, such as:

• Browsing patterns
• Device information

You can disable cookies in your browser settings, but this may impact website functionality.

Direct marketing

By providing us with your personal information to engage with our consulting services, you consent to receiving direct communications from us about our services. This may include individual emails, SMS, or MMS messages. We ensure these communications are relevant and aligned with your interests. 

Access and Correction 

Individuals have the right to access and correct their personal information held by us. Requests for access or correction should be made in writing to our Founding Director at the contact details below.

Notifiable Data Breaches

We will comply with the Notifiable Data Breaches Scheme by promptly reporting breaches which may result in serious harm to an individual whose personal information is involved. Filigree employees and contractors are required to immediately report suspected breaches to the Founding Director.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact our Founding Director at the contact details below. We will investigate and respond to your complaint promptly in line with our Complaints Policy. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Copyright

All content on this website, including but not limited to text, graphics, logos, images, audio, video, design, layout, and software, is the property of Filigree Consulting or its content providers and is protected by Australian and international copyright laws. Apart from fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright Act 1968 (Cth), no part may be reproduced or reused for any commercial purposes whatsoever.

Changes to this Policy

This policy will be reviewed from time-to-time or as required to reflect changes in legislation, technology or business operations. The revised policy will be posted on our website and the last revision reflected in the ‘last modified’ section.   

Contact Us

For any questions or concerns regarding this policy you can contact us at info@filigreeconsulting.com.au or by using the contact form on the contact page. 

Filigree Consulting Pty Ltd

Last modified November 2024